SERVICE AGREEMENT - TERMS & CONDITIONS
This service agreement is intended as a legally binding agreement between SITEGUY (Developer) and the person/entity accepting this agreement (Client), collectively known as the “Parties”.
Client has agreed to allow the above Developer to perform the above “Scope of Work” (referred to as the “project”).
Developer is interested in undertaking such work; and Client and Developer mutually desire to set and agree to the following terms and conditions as listed.
CLIENT'S RESPONSIBILITIES: CONTENT & INFORMATION FROM CLIENT
Prior to the Developer beginning the Scope of Work, the Client agrees to deliver any and all required Content and Information (including, but not limited to: login access to necessary account, logo files, artwork, images, style guides, font guides, text copy for the site, etc.) to the Developer.
IMPORTANT: In order to begin this project, getting the necessary Content & Information from you (the Client) is absolutely essential. Once payment by Client is made, the Developer may provide a list of all needed content & information along with instructions on how to go about providing content & information to the Developer. All payments made by Client to Developer are final and nonrefundable.
Client has 7 days from time of payment to provide Developer with content for the website. If the necessary content is not delivered to the Developer within 7 days, Client acknowledges that the Developer will commence the Scope of Work using placeholder content (placeholder text, images, etc.) so that the project can move forward.
If placeholder content is used, Client acknowledges that the Developer will not be responsible for replacing the placeholder content on the site. Client may replace the placeholder content on the site themselves or the Client may request that the Developer perform the required tasks for an additional fee.
If the Client chooses to replace the placeholder content on the site themselves, upon completion of the Scope of Work, Developer may provide Client with ‘how-to’ instructions (in video and/or text format) showing how the Client can replace placeholder content on the website.
If Client requests that the Developer perform the required tasks to replace the placeholder text on the site, Client acknowledges that this task is outside of the Scope of Work and will therefore be charged as an additional fee.
TASKS OUTSIDE SCOPE OF WORK
Client agrees that the total project cost applies only to the agreed upon Scope of Work and that any and all tasks outside of the Scope of Work listed above are not included in the total project cost.
If Client requests tasks to be completed that fall outside of the Scope of Work, the Developer may supply the client with a new, additional proposal (via email or document) that lays out what tasks are to be completed and how much it will cost (in addition to the total project cost).
Client agrees that certain tasks falling outside of the Scope of Work and requiring additional compensation to the Developer will not be cause of termination for this agreement.
If the Client requires additional work to be done beyond that contained in the above listed Scope of Work, the Client will be billed at the normal hourly rate of $150.00 per hour or a one-time flat fee offered by Developer for the performance of the additional work.
SUSPENDED & ABANDONED PROJECTS
If there is no active communication from the Client for longer than 7 days, the Scope of Work will be considered Abandoned. Or, if Client’s actions or inactions result in Developer incurring loss of time or work on agreed Project, the Project will be suspended. To restart an Abandoned or Suspended project, Client agrees that the Scope of Work and the total due may be subject to change prior to restarting the project. Client also agrees to pay the updated total amount due for the project prior to restarting the Abandoned project.
PLAN OF PAYMENT FOR
WEBSITE MAINTENANCE PACKAGES
This entire website maintenance services agreement shall be auto-billed for the monthly amount of the Client’s selected product.
The Client agrees to make an initial nonrefundable payment to commence the project. (Buying one of our website maintenance packages.) Client acknowledges that the Developer will begin the Scope of Work AFTER the initial payment has been successfully made.
After initial payment, Client will be billed monthly beginning on the first of the following month. Client agrees to make monthly payments in order to continue service. Client acknowledges and agrees that all payments are nonrefundable.
Stripe: We will collect your credit card information and set up recurring monthly payments.
Should any conflicts arise related to this agreement, the Parties agree to seek a suitable resolution through a neutral mediator, whose ruling shall be considered final and binding on both parties.
By purchasing or subscribing to a product, the Parties hereby enter into a binding website development services agreement with one another.
Websites are owned by the ‘Client’ effective after the “Scope of Work” has been completed and all final costs are paid by ‘Client’.
MONTHLY MAINTENANCE CANCELLATION
No long term commitments. You are free to cancel at any time. Client agrees that they must cancel 1 month prior or be billed for that month’s work. For instance, if we are half way through the month and client requests immediate cancellation, they will still be billed one final time on the 1st of the following month for work done previous month. Upon successful last billing, client will not incur any further cost.